mercury

Messaging Terms

Effective August 1, 2026. Last updated August 1, 2026.

These terms apply to text messages between Mercury clients and their concierge team. The service is operated by Mercury Society LLC ("Mercury", "we", "us").

Who this is for

Concierge messaging is for Mercury clients. Opting in is optional and separate from becoming a client — you can use every part of Mercury without agreeing to receive text messages, and declining changes nothing about the service you get.

You can opt in on this page, which is public and needs no login, or from inside the Mercury app. The concierge number itself is not published on this site and is not advertised. Clients are given it directly, on a contact card sent to them when they join.

How it starts

There are two ways to start, and you begin both of them. Mercury does not text anyone who has not asked to hear from us, and every reply is written by a person.

Opt in here

Enter your mobile number and tick the box to confirm you would like your concierge team to reach you by text about your travel arrangements, bookings and concierge requests. This form is public — no account or sign in is needed to use it.

Opting in is entirely optional. You do not have to agree to text messages to become a Mercury client, to book travel, or to use any part of our service — simply close this page to decline. Consent is not a condition of purchase, and this is the only thing this form does. We do not sell or share mobile numbers or consent with anyone. See our Privacy Policy.

Or text us from the app

The concierge number is shown on the Concierge tab of the Mercury app, to signed in clients only. Alongside it, the app states:

By messaging us you agree to receive text messages from Mercury at this number. Message and data rates may apply. Reply STOP to opt out.
The Concierge tab of the Mercury app, showing the concierge phone number, a button reading Message the concierge team, and the consent sentence quoted above.
The Concierge tab, as it appears to a signed in client.

What we send

Replies to your requests, and the one time code that signs you in to the app. Nothing else. We do not send marketing, promotions, or newsletters by text.

Message frequency varies. A concierge thread is a conversation, so it depends on what you ask and how often you ask it.

Cost

Mercury does not charge for text messages. Message and data rates may apply from your mobile carrier.

Stopping messages

Reply STOP to any message from the concierge number and we will stop texting you from it. Reply START to resume. Reply HELP for help, or email privacy@mercurytheclub.com.

Stopping texts does not close your account or affect the travel arrangements your concierge team is making. You can still reach the team by phone or email, and your itineraries remain in the app.

Delivery

Messages are delivered through our messaging provider, Twilio, and then by your mobile carrier. Delivery is not guaranteed and carriers may delay or block messages for reasons outside our control. For anything urgent or time critical, call your concierge rather than relying on a text.

Privacy

We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing. How we handle your information is set out in our Privacy Policy.

Changes

We may update these terms from time to time. We will post the updated version with a new effective date.

Contact

Mercury Society LLC

2828 Cloverdale Avenue

Los Angeles, CA 90016

privacy@mercurytheclub.com