Messaging Terms

These terms apply to text messages between Mercury clients and their concierge team. The service is operated by Mercury Society LLC ("Mercury", "we", "us").

Who this is for

Concierge messaging is available to existing Mercury clients who already have a phone number on their account. The number is shown only inside the Mercury app, to signed in clients, and is named in your client services agreement. It is not published.

What we send

Replies to your requests, and the one time code that signs you in to the app. Nothing else. We do not send marketing, promotions, or newsletters by text.

Message frequency varies. A concierge thread is a conversation, so it depends on what you ask and how often you ask it.

Cost

Mercury does not charge for text messages. Message and data rates may apply from your mobile carrier.

Stopping messages

Reply STOP to any message from the concierge number and we will stop texting you from it. Reply START to resume. Reply HELP for help, or email privacy@mercurytheclub.com.

Stopping texts does not close your account or affect the travel arrangements your concierge team is making. You can still reach the team by phone or email, and your itineraries remain in the app.

Delivery

Messages are delivered through our messaging provider, Twilio, and then by your mobile carrier. Delivery is not guaranteed and carriers may delay or block messages for reasons outside our control. For anything urgent or time critical, call your concierge rather than relying on a text.

Privacy

We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing. How we handle your information is set out in our Privacy Policy.

Changes

We may update these terms from time to time. We will post the updated version with a new effective date.

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